Privacy Policy
Date: 2025-08-26
1. Information on the Collection of Personal Data
1.1 Personal Data
In the following, we inform you about the processing of personal data when using our website. Personal data refers to any information that can be associated with you personally, such as your name, address, email address, and user behavior. This notice aims to clarify our data processing practices while ensuring compliance with our legal obligations—particularly those under the EU General Data Protection Regulation (GDPR).
1.2 Data Controller
The data controller pursuant to Article 4 (7) GDPR is [Please enter company name, address, email].
2. Processing of Personal Data When Visiting Our Website
When you use our website for informational purposes (i.e., browsing without registering or providing additional information), we process personal data transmitted by your browser to our server. The data listed below is technically necessary to display our website to you, maintain system stability, and ensure security—thus, we are required to process it. The legal basis for this processing is Article 6 (1) f GDPR (legitimate interest in providing and securing the website).
- (A) IP address
- (B) Date and time of the request
- (C) Content of the request (e.g., specific pages visited)
- (D) Volume of data transmitted
- (E) Browser type and version
3. Further Functions and Offers of Our Website
3.1 Overview of Various Offers
Beyond browsing for information, we provide additional services (e.g., account registration, online purchases) and use tools to facilitate sales (e.g., payment method selection) or analyze/market our offerings (detailed in Sections 4 and 5 below). To use these services, you may need to provide additional personal data, and we may process such data to deliver the respective service. The data processing principles outlined in this policy apply to all such purposes.
3.2 Use of External Service Providers
In some cases, we engage external service providers to process your data (e.g., payment service providers, shipping companies—see Sections 5 and 7 below). These providers are carefully selected, bound by our instructions, and subject to regular monitoring to ensure compliance with data protection laws.
3.3 Further Third-Party Involvement
We may share your personal data with third parties not mentioned elsewhere in this policy if we collaborate with partners to offer promotions, contests, or contract-related services. Depending on the service, partners may collect your data independently. You will receive detailed information about such data processing when you provide your data or in the description of the specific offer.
3.4 Third Parties Outside the EEA
If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the implications of this arrangement in the description of the relevant offer.
4. Processing of Personal Data When You Contact Us or Register an Account
When you contact us via email or a contact form, we store the data you provide (e.g., email address, name, telephone number, if applicable) to respond to your inquiry.
When you register a customer account, we only collect information you voluntarily share. This may include:
- (A) First and last name (and title or username, if applicable)
- (B) Login credentials: email address and a password you create
- (C) Contact details: postal address, telephone number, email address
- (D) Additional personal or interest-related information you choose to share
5. Processing of Personal Data When You Make a Purchase
5.1 Shopping Information
If you place an order through our online shop, we collect "shopping data" relevant to your purchase. Depending on the order type and processing status, this may include:
- (A) Details of purchased items (name, price, model, etc.)
- (B) Order number
- (C) Delivery and billing addresses
- (D) Delivery and payment status (e.g., "completed" or "dispatched")
- (E) Purchase-related communications (e.g., complaints, customer service messages)
- (F) Return status (e.g., "ongoing")
- (G) Information about involved service providers (e.g., courier tracking numbers)
5.2 Payment Details
We offer various payment methods (e.g., credit card, PayPal). To process payments, we collect the payment information you provide and may receive additional details from external payment service providers (e.g., for identity verification or credit checks). We only share information necessary for payment processing with these providers.
Payment details may include:
- (A) Billing address
- (B) Preferred payment method
- (C) IBAN/BIC or account number and sort code (for bank transfers)
- (D) Credit card details (processed securely)
- Other payment-related information (e.g., PayPal ID for PayPal payments)
6. Cookies and Similar Tracking Technologies
6.1 General Information About Cookies
We may use cookies, tags, web pixels, and similar technologies to automatically collect information about your use of our services. These tools are small code snippets that collect non-identifiable (or pseudonymous) information. Where required by law, we will request your consent (via a cookie banner or consent manager on our website) before using non-essential cookies. You can withdraw consent or update preferences at any time by clicking the "Manage Cookies" link in the website footer.
6.2 Types of Cookies We Use
Cookies are small files transferred from our website to your device’s hard drive, enabling our system to recognize your browser and remember preferences. We use first-party (set by our website) and third-party (set by external providers) cookies for the following purposes:
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary Cookies | Essential for service functionality (e.g., accessing secure areas). Cannot be disabled, as some services depend on them. No marketing data is collected. |
| Functional Cookies | Remember your preferences (e.g., name, language) to personalize your experience. Do not track for marketing. Can be disabled (may reduce functionality). |
| Performance/Analytic Cookies | Collect passive data on service usage (e.g., pages visited, links clicked) to improve our website. Do not track for marketing. Can be disabled. |
| Advertising/Targeting Cookies | Make ads more relevant (e.g., preventing repeated ads, selecting interest-based ads). Third-party partners may use these to build interest profiles. Can be disabled. |
6.3 Your Cookie Choices
You can manage cookies via your browser settings. Most browsers’ "Help" features explain how to:
- Prevent new cookies from being stored
- Receive notifications when new cookies are set
- Block all cookies
- Delete existing cookies
Blocking all cookies may require manual adjustment of preferences on each visit and may disable certain features.
6.4 Web Pixels
We use conversion pixels (short code snippets) to track the success of marketing campaigns or service goals (e.g., when you click a button or reach a "thank you" page after subscribing). Web pixels also help analyze usage patterns by recording that a specific device/browser visited a webpage.
6.5 Analytics
We use third-party service providers to monitor and analyze service usage. Currently, we use Google Analytics (a web analytics tool that tracks and reports website traffic). For Google’s privacy practices, visit: https://policies.google.com/privacy?hl=en. To opt out of Google Analytics, use the browser add-on: https://tools.google.com/dlpage/gaoptout.
6.6 Other Tracking Technologies
We may use additional tracking technologies to collect "clickstream" data, including:
- Domain name of your Internet service provider
- Device type and IP address
- Browser/operating system version
- Time spent on our website, pages viewed, and search queries
- Unique device identifiers
Our website may also use:
- JavaScript (to speed up functionality or monitor usage)
- Entity tags (HTTP tools to cache website content for faster loading)
- HTML5 local storage (to cache data for future visits)
6.7 Do Not Track (DNT)
Some browsers (e.g., Internet Explorer, Firefox, Safari) support "Do Not Track" signals. However, uniform standards for DNT have not been adopted, so our website does not currently process or respond to these signals.
6.8 Location Information
You can prevent sharing your physical location by:
- Disabling location services in your device settings
- Denying location access to our website/browser via your device preferences
7. Transfer of Data to Third Parties
7.1 Transfer Only Where Allowed by Law
We only share your data if permitted by German or European law. We collaborate closely with select service providers, including:
- Customer service providers (e.g., hotline support)
- Technical service providers (e.g., server hosting)
- Logistics companies (e.g., couriers for order delivery)
These providers may only process your data on our behalf, within the scope and timeframe required to deliver their service. If you purchase from a partner, we may share relevant shopping data (e.g., your name and delivery address) to ensure order fulfillment.
7.2 Technical Service Providers
We engage technical service providers to support our website and services. These providers process your data in compliance with data protection laws; if processing occurs outside the EU, we ensure equivalent protection via contractual safeguards.
7.3 Payment Service Providers
We work with external payment service providers to process payments (e.g., credit card processors, PayPal). For details on how these providers handle your data, refer to their privacy policies (links provided at checkout or upon selecting a payment method).
7.4 Shipping Companies
We use external shipping companies to deliver orders. These companies receive only the data necessary for delivery, including:
- Your name
- Delivery address
- Email address (if used to notify you of delivery dates)
7.5 Authorities and Other Third Parties
We may disclose your data to authorities or third parties if required by law (e.g., court orders, criminal investigations) or to defend legal claims.
8. Retention and Erasure of Data
We store your personal data only as long as necessary to fulfill the purposes outlined in this policy (e.g., contractual obligations, legal compliance). We may also store data for longer periods if required by law (e.g., tax or commercial record-keeping) or to defend against legal claims.
- If you close your customer account, we will delete your stored data unless legal retention obligations apply.
- Data subject to legal retention (e.g., order/payment details under the German Commercial Code or Tax Code) will be stored for up to 10 years, then deleted.
- For data not subject to legal retention, we may block (rather than delete) it temporarily to address potential claims (e.g., complaints). Blocked data is accessible only to authorized staff for specific purposes and will be deleted once legal limitation periods expire.
- Anonymized or pseudonymized data may be retained for scientific or statistical purposes if deletion would hinder such research (as permitted by law).
9. How We Protect Your Personal Data
We use technical and organizational measures to secure our systems, including SSL encryption (Secure Socket Layer) for transmitting sensitive data (e.g., order details, login credentials). This ensures your data is protected during transmission.
10. Your Rights
10.1 Rights as a Data Subject
You have the following rights regarding your personal data processed by us:
- (A) Right to request information about your stored data
- (B) Right to rectify inaccurate data or erase unnecessary data
- (C) Right to restrict processing (e.g., if data accuracy is contested)
- (D) Right to object to processing (e.g., for marketing purposes)
- (E) Right to data portability (receive your data in a usable format for transfer to another controller)
- (F) Right to withdraw consent (if processing is based on your consent; past processing remains lawful)
10.2 Information Requests
To prevent unauthorized disclosure, please include sufficient proof of identity (e.g., a copy of your ID with sensitive details redacted) when requesting information about your data.
10.3 Objection to Processing
- If we process your data based on a "balancing of interests" (not contractually required), you may object by explaining why processing should stop. We will review your objection and either cease processing, adjust it, or demonstrate compelling legitimate grounds to continue.
- You may object to data processing for advertising or analytics at any time by contacting us (see Section 12).
10.4 Complaint to a Supervisory Authority
You have the right to file a complaint with a data protection supervisory authority. You may contact the authority in your country of residence, which will forward your complaint to the competent authority.
11. Changes to This Privacy Policy
We may update this policy to reflect website improvements, legal changes, or regulatory requirements. We encourage you to review it periodically for updates.
12. Contact Information
For questions about data protection, to exercise your rights, or to contact our data protection officer, please reach out via:
- Email: service@allifewithu.com